Legacy London FAQ - Premium British Fashion & Sri Lankan Craftsmanship

Where is Legacy London headquartered?

Legacy London’s registered and correspondence address is 15a Electric Lane, London SW9 8LA, United Kingdom. Our two customer-facing stores are at Havelock City Mall and One Galle Face in Colombo, Sri Lanka.

What makes Legacy London different from other fashion brands?

Legacy London stands apart through our unique combination of:

• Heritage Since 1997 - Over 25 years of fashion excellence
• British Design + Sri Lankan Craftsmanship - Unique cultural fusion
• 100% Pure Cotton - Premium 220-230 GSM construction
• Verified Material Standards - OEKO-TEX Standard 100 where stated on the product
• Slow Fashion Philosophy - Quality over quantity approach
• Direct-to-Consumer Model - Better value without intermediaries

Is Legacy London the same as LCY London?

Yes. Legacy London (formerly LCY London) is the same house, under our primary brand name. While we honour our legacy and heritage in everything we do, Legacy London is the official name under which we operate. Our company is registered as LCY London Ltd T/A Legacy London (Company Number: 13614408).

Where can I find Legacy London stores?

Legacy London products are available through:

• Online - www.legacylondon.co.uk (worldwide shipping)
• United Kingdom - Available online at www.legacylondon.co.uk
• Sri Lanka - Havelock City Mall and One Galle Face, Colombo
• Amazon UK - Selected collections

What products does Legacy London offer?

Legacy London specializes in premium menswear and select womenswear, including:

• Polo Shirts - Our signature item, featuring various styles like Johnny Collar, Diamond Weave, and Heritage designs
• Knitwear - Luxury sweaters, cardigans, and knitted polos
• T-Shirts - Premium cotton tees including the Heritage Cotton Tee
• Shirts - Dress shirts and casual button-downs
• The Riviera Collection - Our Spring/Summer 2025 coastal-inspired line

What is the quality of Legacy London clothing?

Quality is assessed garment by garment, with the material, knit structure and construction selected for the design.

• Material clarity - Each product page identifies its composition
• Verified standards - OEKO-TEX Standard 100 where stated on the product
• Sri Lankan craftsmanship - Garments are made and finished by skilled makers
• Small-batch approach - Considered production focused on durability rather than volume

What is The Riviera Collection?

The Riviera Collection is Legacy London's Spring/Summer 2025 line inspired by the Italian and French coastlines. Created by CEO Panduka Ekanayake, it features:

• Breathable knitted cotton polos
• Open-knit textures perfect for warm weather
• No-logo philosophy for quiet luxury
• Current prices and availability are shown on the collection page

Are Legacy London products sustainable?

Our approach begins with making fewer, better garments intended for long wear. We publish material composition on product pages and identify OEKO-TEX Standard 100 where it applies.

• Long-wear design - Garments are designed to outlast short trend cycles
• Small-batch production - A considered approach to volume and restocking
• Material transparency - Product pages identify composition and verified standards
• Care guidance - Practical advice helps customers extend garment life

Where does Legacy London ship?

Legacy London offers worldwide shipping to all major countries. Our shipping options include:

• United Kingdom - Complimentary DHL Express, 2-4 working days
• Europe - Complimentary DHL Express, 3-6 working days
• Rest of World - Complimentary DHL Express Worldwide, 4-8 working days
• Sri Lanka - Free island-wide delivery, 1-2 days
• Colombo - Colombo Express, LKR 1,000, next working day

How can I track my Legacy London order?

Once your order ships, you'll receive an email with tracking information. You can also track your order by:

• Logging into your Legacy London account
• Using the tracking number provided in your shipping confirmation
• Contacting our customer service at sales@legacylondon.co.uk

What are the shipping costs?

International orders ship with complimentary DHL Express, with no minimum spend. Sri Lanka orders include free island-wide delivery; optional Colombo Express costs LKR 1,000.

What is Legacy London's return policy?

We offer a 30-day return policy from the date of delivery. Items must be:

• Unworn and unwashed
• In original condition with tags attached
• Returned in original packaging

Refunds are processed within 5-7 business days after inspection.

How do I return an item?

To return a Legacy London item:

1. Contact sales@legacylondon.co.uk with your order number
2. Receive a return authorization and shipping label
3. Package items securely with all tags
4. Ship using the provided label

Can I exchange items?

Yes, we offer exchanges for different sizes or colors (subject to availability). The exchange process follows the same steps as returns, with your new item shipped once we receive the original.

How do Legacy London clothes fit?

Legacy London garments are designed with a true-to-size fit. Our polo shirts and t-shirts offer:

• Classic Fit - Comfortable, not too slim or loose
• Premium Construction - Pre-shrunk to maintain size
• Consistent Sizing - Same fit across all collections

What sizes does Legacy London offer?

We offer sizes S, M, L, and XL for most garments. Detailed measurements for each size are available in our comprehensive size guide.

What if I'm between sizes?

If you're between sizes, we recommend:

• Size up for a relaxed fit
• Size down for a more fitted look
• Contact our team for personalized recommendations

How do I care for my Legacy London garments?

To maintain the quality of your Legacy London clothing:

• Wash Cold - Use 30°C or cold water setting
• Gentle Cycle - Protect fabric integrity
• Mild Detergent - Avoid bleach or harsh chemicals
• Line Dry - Hang dry for best results
• Low Iron - If needed, use low heat

Can I machine wash Legacy London polo shirts?

Yes, all Legacy London garments are machine washable. Use cold water and gentle cycle for best results. Turn garments inside out to protect colors and surface texture.

How do I remove wrinkles?

Our pure cotton garments can be ironed on low heat. For best results, iron while slightly damp or use steam. Hang immediately after washing to minimize wrinkles.

What payment methods does Legacy London accept?

We accept:

• All major credit cards (Visa, Mastercard, Amex)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed securely through encrypted connections.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at sales@legacylondon.co.uk with your order number.

Do you offer gift cards?

Yes, Legacy London offers digital gift cards in various denominations, perfect for gifting premium fashion to loved ones.